Privacy Policy idompet –
Your Personal Data Protection

This Privacy Policy ("Policy") describes how idompet ("we", "Platform") collects, uses, discloses, and protects your personal information when you use the idompet.onl website, our mobile app, or any services we offer.

This Policy applies to all registered users, website visitors, and anyone who interacts with our platform in any capacity. By registering an account or continuing to use the platform, you confirm that you have read and fully agree to this Privacy Policy.

This Policy should be read in conjunction with Terms and Conditions us, which forms the entire agreement between you and idompet.

Idompet collects your personal information through several methods depending on how you interact with our platform. The types of information we collect are as follows:

Information you provide directly:

• Full name, date of birth, and gender at the time of account registration.
• Email address, mobile phone number, and residential address.
• National identification number (MyKad) or passport for KYC verification purposes.
• Bank account or eWallet details registered for deposits and withdrawals.
• Any information you provide when contacting our customer support team.

Information collected automatically:

• IP address, device type, operating system, and web browser type used.
• Usage data including pages visited, session duration, and interaction patterns.
• Location data derived from your IP address.
• Activity log of betting actions including bets placed, games played, and transaction history.
• Cookie data and tracking technologies as described in Section 5.

The personal data we collect is used solely for legitimate purposes related to the operation of the idompet platform. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and maintaining your user account, including any required KYC processes.
• Transaction Processing: Processing deposits, withdrawals, and all financial activities related to your account.
• Platform Security: Detecting and preventing fraud, money laundering, multi-account usage, and other suspicious activities.
• Customer Support: Responding to enquiries, resolving complaints, and providing the necessary technical support.
• Service Communications: Sending important notifications related to your account, transactions, policy updates, and security information.
• Platform Improvements: Analysing usage patterns to improve service quality, technical performance, and the overall user experience.
• Legal Compliance: Meeting the reporting and disclosure obligations required by applicable laws and regulatory authorities.
• Responsible Gaming: Monitoring betting patterns to identify users who may need support related to problem gambling.

Idompet does not use your personal data for any third-party marketing purposes or commercial activities unrelated to the services you have used.

Idompet does not share your personal information with external parties except in the following limited and controlled circumstances:

• Trusted Service Providers: Third-party companies that help us operate the platform, such as payment processors, cloud service providers and identity verification firms. All such providers are bound by strict confidentiality agreements and are only permitted to process your data for purposes we have specified.
• Legal Authorities: Where required by law, court order or a request from a legitimate authority, we may be obliged to disclose certain information to the relevant parties.
• Fraud Prevention: In cases where there is evidence of fraudulent activity or financial crime, relevant information may be shared with financial institutions or law enforcement agencies.
• Business Transfer: If idompet undergoes any corporate restructuring, user information may be transferred as part of the business assets. You will be notified in advance should this occur.

Idompet uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance and ensure security functions operate correctly.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Analytics Cookies: Helping us understand how users interact with the platform through aggregated, anonymised data for continuous improvement.
• Preference Cookies: Saving your preferences such as language, display settings, and game preferences to keep your experience consistent.
• Security Cookies: Used to detect and prevent fraudulent activity and to protect your account from unauthorized access.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and security of the platform. Continued use of the idompet platform is considered your consent to the use of cookies as described here.

The security of your personal data is a top technical priority at idompet. We implement multiple layers of protection to keep your information safe at all times:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data stored in our databases using the latest industry-standard encryption algorithms.
• Role-based access control (RBAC) that ensures only authorized personnel can access user data.
• Continuous security monitoring 24 hours a day, 7 days a week by our information security team.
• Regular penetration testing conducted by independent security experts.
• Secure, encrypted data backups are performed on a regular basis.

Data Retention Period: Your personal data is retained for as long as your account is active. Following account closure, certain data may be retained for an additional period as required by anti-money laundering laws and financial audit requirements. Data that is no longer needed will be securely deleted in accordance with established procedures.

As an idompet user, you have the following rights regarding your personal data: